Ø Email your instructor immediately and introduce yourself. Look for
a reply to be sure you are communicating
Ø Call Lynda Moinzad, Online Student Support Specialist, 720-858-2904
Ø Leave a message for Dr. Roebuck 720-858-2905 if you cannot access your course on the first day of classes.
Ø Print the syllabus and keep it in a notebook for reference when studying off-line.
Ø Get your PIN number from an advisor, the registration office, or the Distance Learning Office.
Ø This is NOT an open-entry/open-exit course. You must start on your start date and finish at the end of the semester.
Ø Call the help desk if you experience technical problems: 1-877-725-4357 (toll free)
Ø Be sure to sign all messages with your name, class number (i.e., HIS 101), and email address.
Ø Be sure your email address is correct in Blackboard. After
logging in, click the Personal Information link (on the Welcome screen).
What should I do if my teacher doesn’t respond to my email?
1. Don't panic! Allow time for the response. Teachers should respond within 48 hours during the week.
2. Make sure your email account is working. Ask a friend to send you a message.
3. Check the Announcements page in your course. Your teacher may have an illness, family emergency, or may be traveling. Frequently teachers leave a message in the announcements area to indicate when he/she will have access to email again.
4. Change technologies. Try calling your teacher. In the majority of cases, the problem is a technical one in which email doesn’t get through for one reason or another.
5. Call Lynda Moinzad, Online Student Support Specialist, 720-858-2904
6. If all else fails, call Jeanne Stroh at 720-858-2902.